CUSTOMER SERVICE CENTER

Frequently Asked Questions

Returning a Bird Cage

CONTACT BIRD CAGES 4 LESS:

BY PHONE: 1-888-CAGE-4-LESS (224-3453)

BY MAIL:
31628 Winners Circle
Cleveland OH 44012

Note - Our products ship from various locations. Please contact customer service for the appropriate return address information. Bird Cages 4 Less Inc will not be responsible for returns sent to the wrong address.

CUSTOMER SERVICE HOURS: 9AM to 6PM Monday - Friday (Eastern Time).

PAYMENT METHODS: Checks or Money Orders accepted. Sorry no C.O.D.'s

ORDER TRACKING: Click Here

ADDITIONAL PRODUCT INFORMATION: Click Here

ASSISTANCE WITH YOUR ORDER: Click Here

RETURN POLICY:

Your satisfaction is guaranteed! If you are not completely satisfied with your purchase you may return it within 30 days of the date received for a full refund, less the cost of initial shipping - customer is also responsible for cost of return shipping. In addition. please note that certain vendors charge BC4L a 15% restocking fee (on items shipped direct) which will be deducted from the refund. In all cases, you will only be charged for actual costs incurred by BC4L relating to your order. We do not accept returns on any product that has been used and returns must be received in the original packaging in new condition. We cannot accept returns on any non-cage items (i.e. toys, perches, accessories) that are sold without an exterior packaging because of pet safety and health reasons. All sales are final on blemished, clearance, gift cards, and custom products (i.e. manzanita perches, etc.) - this does not apply to items on sale.(Blemished and clearance products are sold 'As Is').

Note - A return authorization is required for all returns. Our products ship from various locations. Please contact customer service for the appropriate return address information. Bird Cages 4 Less Inc will not be responsible for returns sent to the wrong address.

SHIPPING:

Regular shipping NORMALLY takes 7 days or less to anywhere in the 48 contiguous United States. Items sent from our warehouse are GENERALLY shipped within 24-48 hours and are sent via GROUND (Some items are shipped directly from the manufacturer). Multiple product orders that are, by themselves, normally shipped ground, may be shipped freight and freight rules will apply. For products shipping freight the following rules apply (you may contact us to learn if your order is shipping freight):

Freight Rules -

1. The consignee must be able and willing to assist driver in removing the shipment from the truck. Liftgate service is NOT included but may be ordered for an additional fee.
2. The driver will NOT deliver inside without an additional charge and the driver will NOT go up stairs (must have elevator).
3. The customer MUST BE HOME for delivery (you will be contacted by the trucking company to arrange a time).
4. Customer
MUST note the condition of the product(s) on the delivery receipt form when signing for it. Damaged claims, which are not noted on the delivery receipt, will be rejected by the trucking company. If you cannot inspect the product at the time of delivery, sign for it and attach the
message 'Possible Concealed Damage'.

NOTE - Free shipping may not apply to interline points (remote locations). You will be contacted in this event.

EXPEDITED SHIPPING:

Sometimes you need it fast! For expedited shipping quotes please call 1-888-CAGE-4-LESS (224-3453) or E-Mail Us for a quote.

If you intend to order regardless, you may:

1. ORDER ONLINE as you normally would (you will not see any shipping options)

2. SEND US AN EMAIL or call 1-888-CAGE-4-LESS (224-3453) and mention:
* Your Order Number (the 5-digit number from your confirmation page)
* How quickly you would like to receive your purchase
* Which items from your order you would like expedited (ex: "cage only" or "all items expedited")
* Your preferred contact method to receive a quote (email or phone)

3. YOUR CREDIT CARD WILL BE CHARGED SEPARATELY for the difference in shipping, only AFTER we receive your quote acceptance.

PLEASE NOTE: If a confirmation is not received within 12 hours, the order will be sent regular Ground.

NOTE - Expedited shipping is guaranteed or we will refund the additional cost of the expedited shipping. Refused shipments because of late delivery will be subject to our standard return policy - no exceptions!

INTERNATIONAL SHIPPING (and orders shipped outside the 48 contiguous states):

Normal shipping only applies to the continental United States. For shipping outside the continental United States please call 1-888-CAGE-4-LESS (224-3453) or E-Mail Us for a quote. For orders that qualify for free shipping, you will be given credit for the cost of shipping to the nearest port within the continental United States and only quoted the difference. NOTE - For all international shipments, customer is responsible for any duties and tariffs.

ITEMS DAMAGED IN SHIPPING:

We ship by the most efficient means possible. However, damage occasionally occurs.

The customer must inspect the delivered item(s) for damage (both external and not visible from the outside) and report any such damage to Bird Cages 4 Less, Inc. within 48 hours (2 business days) of receipt. Save all of the packaging and packing materials and call our customer service department at 1-888-CAGE-4-LESS (224-3453) or E-Mail Us. We will replace damaged and/or defective parts at no cost to you! DO NOT REFUSE the shipment or you will be charged for a standard return. (Note - in some cases the parts may need to be ordered and will arrive on the next container from the factory)

CANCELLATIONS:

Should there be a need to cancel an order, please call 1-888-CAGE-4-LESS or E-Mail Us.

NOTE - Custom orders may not be canceled (i.e. manzanita perches, etc.) once order has been placed with vendor. Orders that have already shipped will be subject to our standard return policy!

OUT OF STOCK ITEMS:

You will be notified if an item you purchased is out of stock (this does not apply to items received weekly from our vendors). You will be offered the opportunity to substitute or ship without, we do not ship back orders. (This does not apply to larger ticket items such as bird cages)

WARRANTIES AGAINST MANUFACTURER DEFECTS:

We carry fine bird cage lines, however sometimes manufacturer's defects do occur. If you have any issues please contact us within 30 days of the date received. 1-888-CAGE-4-LESS.

PRODUCT SAFETY:

We request certificates of non toxicity from all our bird cage vendors. If you would like to receive a copy, please E-Mail Us or call 1-888-CAGE-4-LESS. Be sure to specify the product for which you would like the report.

PRODUCT DESCRIPTIONS:

Products may not be exactly as depicted (i.e. colors, features, etc.). If you are purchasing an additional product to match an existing product purchased from Bird Cages 4 Less, E-Mail Us or call 1-888-CAGE-4-LESS. We will verify the product brand you received previously and ship the same if available (you will be notified if not available prior to shipping). Please note that colors will vary slightly by batch. Most bird cages require assembly.

PRIVACY POLICY:

We created this policy to demonstrate our firm commitment to ensuring your privacy. If any of your concerns regarding privacy are not addressed here, you can E-Mail Us with any additional questions.

ORDER PROCESSING: When you place an order with us, we need to know your name, mailing address, phone number, email address, credit card number, and expiration date in order to process your order and communicate with you regarding the status of your order. We may also use this information to notify you of special offers that we think may be of interest to you. None of the information you provide us is given or sold to third-party organizations.

CATALOG REQUESTS: When you request a catalog, we need to know your name and mailing address in order to mail you the catalog. We may also use this information to mail you future catalogs and notify you of special offers we think may be of interest to you. None of the information you provide us is given or sold to third-party organizations.

DROP-SHIPPED ITEMS: Some of our bird cages are drop shipped directly from the manufacturer. In these cases your name, address and phone number are given to facilitate timely delivery. If you would like more information about whether the bird cage you ordered falls into this category please contact our customer service department.

CHOICE OPT/OUT: If you do not wish to receive communications from us, please indicate your preference to opt out by contacting us at calling us at 1-888-CAGE-4-LESS or E-Mail Us.

SECURITY: We use Secure Socket Layer (SSL) that protects your information whenever you place an order or access your account. The SSL encrypts all data you provide before it is sent to us.