Frequently Asked Questions

Frequently Asked Questions by Bird Cages 4 Less

Shipping

Customer Service

Products

Sales


Shipping

Order Tracking. Has my order shipped?
If your order shipped, you should have received an e-mail from our shipping carrier system or from us directly from customerservice@birdcages4less.com or track@birdcages4less.com. The shipping notification e-mails will be sent based on what you ordered:
i. Non-Cage Items/Bird Supplies. Shipping carrier will be USPS. E-mail from USPS_Shipping_Services@usps.com
ii. Bird Cages (Small to Large size). Shipping carrier will be Fedex. E-mail from trackingupdates@fedex.com.
iii. Bird Cages (Large to Extra Large size). Shipping carrier will be Freight (We use a variety of different freight carriers). E-mail from customerservice@birdcages4less.com

Before you contact us regarding order tracking, please check your Spam box to see if one of our e-mails is there.

If you still do not see any tracking, please e-mail us at customerservice@birdcages4less.com. We will respond with the status of your order. For a faster response, e-mail is the best form of communication.
Shipping Delivery Dates. How long will it take to get my order?
Cage orders usually ship within 1- 3 business days. Non-cage items (Cage covers, bird supplies, etc.) are usually sent separately and ship within 5 - 8 business days.

If you have any questions about your order please email customerservice@birdcages4less.com or call 1-888-CAGE-4-LESS (224-3453).
Shipping Carrier. What carrier do you use for shipping?
What shipping carrier we use will depend on what you ordered. Typically, these are the shipping carriers we use for the following:
i. Non-Cage Items/Bird Supplies. Shipping carrier will be USPS.
ii. Bird Cages (Small to Large size). Shipping carrier will be Fedex.
iii. Bird Cages (Large to Extra Large size). Shipping carrier will be Freight (We use a variety of different freight carriers).
Freight Shipments - Policies. What are your policies on freight shipments?
1. The consignee must be able and willing to assist driver in removing the shipment from the truck. Liftgate service is NOT included, but may be ordered for an additional fee.
2. The driver will NOT deliver inside without an additional charge and the driver will NOT go up stairs (must have elevator).
3. The customer MUST BE HOME for delivery (you will be contacted by the trucking company to arrange a time).
4. Customer MUST note the condition of the product(s) on the delivery receipt form when signing for it. Damaged claims, which are not noted on the delivery receipt, will be rejected by the trucking company. If you cannot inspect the product at the time of delivery, sign for it and attach the message 'Possible Concealed Damage'.
Freight Shipments - Free Shipping Offer. How is the truck driver going to deliver my bird cage for the free shipping offer?
The truck driver will pull up his/her truck next to the destination address. Unless you paid for a Liftgate service, the driver will require you to assist him/her with removing the shipment from the truck.

The Free Shipping offer includes only the driver delivering his/her truck to your shipping destination. Free Shipping offer does NOT include the removal of your shipment from the truck.
Freight Shipments - Liftgate Service. What is Liftgate Service and how much is it? What is the difference between Liftgate service and inside delivery (inside garage or house)?
Liftgate service is a delivery service that has the driver remove the shipment from his/her truck. Liftgate Service is NOT part of the Free Shipping offer. Customers need to pay extra for Liftgate Service. The fee is typically $100 but could be higher depending on your location and weight of the shipment.

Inside delivery is where the driver removes the shipment from the tuck and delivers it inside a garage or house. Inside delivery service is more money that Liftgate service. The fee is typically $125 - $150.
Freight Shipments - Damage. If the boxes are damaged upon arrival, what do I do?
Customer MUST note the condition of the product(s) on the delivery receipt form when signing for it. Damaged claims, which are not noted on the delivery receipt, will be rejected by the trucking company, and may affect our ability to ship you the replacement parts free of charge. If you cannot inspect the product at the time of delivery, sign for it and write the message 'Possible Concealed Damage' on the delivery receipt.

After you notated that the bird cage has been damaged, please start assembling the bird cage. Once assembly has been completed, please contact us via e-mail with the following info:
i. Parts Damaged and or Defective. List the parts we have to replace.
ii. Pictures. Attach pictures that show the damage and defect.
iii. Name. Include your full name and or order number.

Once we receive this information, we will work on getting the replacements parts you need sent to you at no additional cost.
Canada Shipping. Do you ship to Canada? How much does it cost to ship a bird cage to Canada?
YES! We ship to our Canadian customers on a daily basis! The shipping costs will be extra for customers in Canada than USA because it costs us more to ship to Canada. But we have good news! We apply a shipping credit like we do all USA customers. So, if you are in Canada, you get the same Free Shipping offer that our USA customers get. We have built-in “Shipping Allowances” for each bird cage we sell. So lets say you buy a bird cage for $99.95 on our website with free shipping. And let’s say the built-in “Shipping Allowance” for that cage is $20. We then calculate the total shipping costs of the bird cage to ship to you. Let’s say the total shipping costs was $75.00. We then deduct the built-in shipping allowances from the total costs and you only pay the difference ($75 total shipping costs - $20 shipping allowance = $55 additional). So to recap shipping costs to Canada:

Example:
  $75.00: Total Shipping Costs to Canada
 -$20.00: Shipping Allowance (This is a an example)
  $55.00: Additional Shipping Costs Due

We are the only bird cage company that applies Shipping Allowance for Canada customer. Most bird cage retailers cage the full shipping costs. We treat our Canadian customers like they are from the USA!

We ship often to Canada so we know this process very well. Please trust us in this process as we have been shipping to Canada for over 15 years.

To get the total shipping costs, please place your order online. We will e-mail you within 24 hours communicating to you what the extra shipping costs will be. We will NOT process or your ship your order until we hear back from you that you approve the additional charges. Once you get our email outlining the shipping costs, you can give us approval to ship or cancel your order.
Expedited Shipping. How can I get expedited shipping on my order?
We can expedite the shipping for your order; however you are responsible for the expedited shipping costs. Our Free Shipping offer only applies to Ground Shipping. Because our bird cages are heavy in weight, usually expedited shipping is not a practical and economic option for you. We realize that you need your bird cage for your feather friends asap, however the extra costs to expedite the shipping is usually cost prohibitive.

If you want to order Expedited Shipping, please e-mail us at customerservice@birdcages4less.com with your Name and Order Number. After receiving this info, we will e-mail you a quote. Please respond to us as to your decision - Expedited Shipping or Ground Shipping.
International Shipping.
Currently, we only ship to USA and Canada.

Customer Service

Incomplete Order. I got my bird cage, but I did not get the rest of my order, can you tell me the status?
The rest of your order is probably on its way! All of our bird cages ship fast and direct from the manufacturer. Non-cage items (Cage Covers, Bird Supplies, Bird Toys, etc.) ship from a separate warehouse. Please be patient as the rest of your order is processed.
Damages/Defects. I just received my bird cage and it is damaged or defective, what do I do?
We ship by the most efficient means possible. However, damage occasionally occurs.

The customer must inspect the delivered item(s) for damage (both external and not visible from the outside) and report any such damage to Bird Cages 4 Less, Inc. within 48 hours (2 business days) of receipt. Save all of the packaging and packing materials and contact our customer service department at customerservice@birdcages4less.com . To receive your replacements you must send us a list of damaged/defective parts with photos of the damage. We will replace damaged and/or defective parts at no cost to you! DO NOT REFUSE the shipment or you will be charged for a standard return. (Note - in some cases the parts may need to be ordered and will arrive on the next container from the factory)
Returns - Returning Bird Cages. How do I return my bird cage I ordered?
You may return your bird cage within 30 days of the date received for a product refund, less the cost of initial shipping - customer is also responsible for cost of return shipping. In addition, please note that our vendors charge BC4L a 15% restocking fee (on items shipped direct) which will be deducted from the refund.

We do not accept returns on any product that has been used and returns must be received in the original packaging in new condition.

A return authorization is required for all returns. Our products ship from various locations. Please contact us at customerservice@birdcages4less.com with the subject line “Returns” along with your Name and Order Number. Our customer service team will send you the appropriate return address information. Bird Cages 4 Less Inc will not be responsible for returns sent to the wrong address.
Returns - Returning Non-Cage Items. How do I return my non-cage item/bird supplies I ordered
We cannot accept returns on any non-cage items (i.e. toys, perches, accessories) that are sold without an exterior packaging because of pet safety and health reasons.
Returns - Return Policy. What is your return policy?
Your satisfaction is guaranteed! If you are not completely satisfied with your purchase you may return it within 30 days of the date received for a full refund, less the cost of initial shipping - customer is also responsible for cost of return shipping. In addition. please note that our vendors charge BC4L a 15% restocking fee (on items shipped direct) which will be deducted from the refund. In all cases, you will only be charged for actual costs incurred by BC4L relating to your order. We do not accept returns on any product that has been used and returns must be received in the original packaging in new condition. We cannot accept returns on any non-cage items (i.e. toys, perches, accessories) that are sold without an exterior packaging because of pet safety and health reasons. All sales are final on blemished, clearance, gift cards, and custom products (i.e. manzanita perches, etc.) - this does not apply to items on sale.(Blemished and clearance products are sold 'As Is').

A return authorization is required for all returns. Our products ship from various locations. Please contact us at customerservice@birdcages4less.com with the subject line “Returns” along with your Name and Order Number. Our customer service team will send you the appropriate return address information. Bird Cages 4 Less Inc will not be responsible for returns sent to the wrong address.
Returns - Restocking Fee. Do you have a restocking fee?
YES. Our restocking fee is 15% which is what we get charged by our manufacturers. We just pass the actual costs through. We hate returns!
Reward Points on My Account. How do Reward Points work? How do I get credit for my Rewards Points on my orders?
Reward Points are points that you get for each order you make with us. It’s a great way to get something of monetary value for shopping with Bird Cages 4 Less! We got customers that have thousands of points on their account and make orders with us and get their whole order for free because of the points that accumulate in their account!

Each Reward Point equal to 5% of your purchase with every order which you can redeem against future purchases! You must create an account to take advantage of this feature. Once you create an account and/or login to your current account, you will see a display at the bottom of the page which shows how many points you have accumulated. During checkout an option will come up which allows you to redeem your points against the current purchase.
Reward Points - Did Not Get My Points Added to My Account. I placed an order already but I do not get my Reward Points in my customer account, what happened? Can you please add them?
The reason why you did not get the points added to your account is that you did not login to your account first before shopping and placing your order. To get the Reward Points, you must login to your account first and then start shipping. If you do not login to your account first, our system does not know who you are therefore the points cannot get added to your account.

Steps to get Reward Points in your account:
i. Login to your Account. If you do not have an account, you can create a new account.
ii. Start Shopping. Begin your shopping spree for that special bird cage!
iii. Redeem Your Points. Towards the end of checkout, an option will come up asking you if you want to redeem your points against your current purchase. Check yes and your Reward Points will be applied to your order!
Reward Points - Add Points Manually to Account. Can you please add my points to my account for my past purchases?
YES. We can manually add points to your account for all orders done in the last 30 days of when you initially contacted us. Please e-mail us at customerservice@birdcages4less.com with the subject line “Add Points to My Account” along with your Name and Order Numbers. We will manually add points to your account for the last 30 days of your purchases with us.
Reward Points - Access Reward Points in My Account. How do I access my customer account to see how much reward points I have?
You have to login to your account. Once you are in your account, you can see how many points you have. If you do not know your password, you can click on “Forgot Password” for your password will be e-mailed to you. If you forgot your Login, please e-mail us at customerservice@birdcages4less.com with your Name. We will e-mail your Login information.

So you always remember your Login, we recommend assigning your e-mail address as your Login.
Wrong Item Received. I got my order and received the wrong item, how can I get what I ordered?
Please do not be alarmed. Before your contact us open the contents of the package and inspect your order. Sometimes the information on the box may be different than what you ordered because we sometimes re-use packaging if we have to re-package your order because you ordered a certain quantity or other reasons. Also, some of our manufacturer’s call a color a different name than we do, so do not be alarmed when you see a different name of the color on the box. Again, please do not be alarmed. Just open all boxes and inspect the order before your contact us.

If you still feel you got the wrong item, please contact us at customerservice@birdcages4less.com with the subject line “Wrong Item” along with your Name and Order Number. We will review the information and contact you.
Cancel Order. How do I cancel my order?
You can cancel your order before it has been shipped. However if the order has already been shipped, we cannot cancel it. Our customer love that we ship our bird cages really fast so if you want to cancel your order, please contact us asap at customerservice@birdcages4less.com with the subject line “Cancel Order” along with your Name and Order Number. We will cancel your order if it has not been shipped. But why would you want to cancel your order?
Supervisor/Manager. I am not getting my issue resolved; can I speak to a Supervisor/Manager?
We understand that sometimes you can get frustrated with a resolution. We can assure you that at Bird Cages 4 Less we take every customer service issue seriously and always try “to do the right thing”. Our company operates as a team and all issues get circulated to the entire team and when a decision is made regarding a potential resolution on a customer service issue we take a team consensus and make a company decision. Whatever decision has been made has been made based on process, facts, and the utmost integrity. At Bird Cages 4 Less, we all work as a team so there are no Supervisors. One of our team members will be more than happy to talk with you, but “talking to a Supervisor” is not going to get your issue resolved any faster than what is currently being done.

Also, because there are several pieces of information we need to resolve a potential issue, please be patient in the process. I know it may not seem that we are not working fast enough but when dealing with other third parties (Shipping carriers, suppliers, etc.) we are at the mercy of their response which takes more time in the overall resolution process. Be patience and trust in our process so that we can get the right solution for you the customer.
History of Company. How long has Bird Cages 4 Less been in business?
Bird Cages 4 Less was founded in 1995 in Tempe, Arizona. Originally, the company was a bird cage retailer and wholesaler with an 8,000 square foot warehouse. As the Internet evolved, the company noticed that most of their business came from customers buying through the company website, rather than local sales. So to seize the opportunities on the Internet, the company closed their retail location (Why have a retail location when no customers ever visited!) and focused on the telesales and Internet for their growth in marketing and selling bird cages and supplies. 19 years later, Bird Cages 4 Less continues to be the leading Internet retailer in bird cages and bird aviaries with over 30,000 customers in USA and Canada.
Customers. How many customers do you have?
We have so many customers we lost count! Seriously, our customer base is over 30,000 with hundreds of customers being added each week! We are the longest turned Internet retailer of bird cages online period. No one other bird cage retailer has more tenure on the Internet then us! Try us – you will not be disappointed.

Products

Stock/Inventory. Can you tell me if this product is in stock?
98% of the products on our website are in stock and available to ship. However, some quantities may be limited so please hurry and place your order! If there any stock issues with your order, we will contact you ASAP.

Our fulfillment rate on orders is the highest in the industry!
Assembly Instructions. Do you have any assembly instructions for the bird cage I bought?
YES. Typically, we e-mail you our Detailed Cage Assembly instructions (If they are available) within 24 hours of order placed. If we do not have Detailed Cage Assembly Instructions for the bird cage you purchased, you can find the bird cage you bought on our website and download the General Cage Assembly Instructions. General Cage Assembly Instructions are located towards the bottom of the page within the product description.
Bird Cage Recommendations. I am getting a bird, what bird cage do you recommend?
We have a few resources on our website that can help you select the right cage for your bird.

Bird Cage by Breed - http://birdcages4less.com/page/B/CTGY/bird-cages-breed . We categorize most of our Bird Cages by Breed/Species so that they can see what bird cages are recommended for each breed/species.

Bird Cage Buying Guide - http://birdcages4less.com/bird-cage-buying-guide.html . Our Bird Cage Buying Guide gives alot of excellent information on what cage to buy for your bird. Please study this page so you know this information. And direct customers to this page so they can review it as well.
Warranty. Do you have a warranty on your bird cages?
All of our bird cages come with a 30 day warranty on damages and defects. If your bird cage arrived damaged or defective, please e-mail us at customerservice@birdcages4less.com with your order information, parts that need to be replaced and pictures to show the damage and or defect.
Safe and Non-Toxic. Are your bird cages safe? Do your bird cages carry any toxicity?
YES! Our bird cages are 100% safe.

We request certificates of non toxicity from all our cage vendors. If you would like to receive a copy, please e-mail us at customerservice@birdcages4less.com

We have been selling the same bird cages since 1998 and have never had any toxicity issues.
Product Origination. Where is your bird cages made?
All of our bird cages are designed and engineered in USA. The manufacturing is done overseas.
Brand. What is the brand name of the bird cages you sell?
We sell many bird cages from several manufacturers. Our most popular bird cages are our private label brands - Lava Line and Banyan Line. Our Lava Line is our best selling bird cages because of the price and quality. Our Banyan Line is a Mercedes Benz type bird cage - very high quality.

Sales

Place Order. Can I place an order with you?
YES! You can place your order with one of our Customer Service Rock Stars or directly online via our website.
Payment Methods. What payment methods do you take?
We accept all major credit cards and PayPal. You can place your order now using any of these payment methods.
Payment by Check. Can I send a payment by check for my order?
YES! However we cannot ship your bird cage and order until we receive your check. If you want to pay by check, please send all your order and shipping address and the check to us:
Bird Cages 4 Less
31628 Winners Circle
Cleveland, Ohio 44012
Volume Discounts. If I order more than 1 cage, can I get a discount?
We can give you a 5% discount if the bird cages are from the same brand (IE Lava Line, Banyan Line, etc.). We can offer you this discount due to savings on shipping because we will be shipping from 1 warehouse and not multiple warehouses. Each cage brand ships from a separate warehouse.
Non-Profits. I am part of a non-profit organization; do you give discounts to non-profits?
YES! We give a 5% discount for all non-profits. In order to receive the 5% discount, we will need you to send an e-mail to customerservice@birdcages4less.com with your non-profit information such as Name, Organization Name, Address, Phone, and Website Address. Also, we require you to insert a link on your organizations website to our company website – www.birdcages4less.com as a partner/donor. We help hundreds of non-profits and would love to help yours!
Solicitations from Sales People. Can I talk to the person that handles marketing and or the website for the company?
All inquires should send an e-mail to customerservice@birdcages4less.com .
Catalog. Do you have a catalog?
Our website acts as our catalog. Products change often so we find it easier for our customers to review our website. Please continue to re-visit our website often because we are constantly adding new products.

Also, subscribe to our e-mail newsletter by inserting your e-mail address on our e-mail subscription form on the bottom right hand side of our website. Or you can send an e-mail to customerservice@birdcages4less.com with the subject line “Mailing List”.
Secure Ordering. If I place an order through you or online, is it secure?
YES. Our e-commerce website uses the highest level of encryption and security. Our website security provider is GeoTrust, one of the largest site security certificate providers in the world.

The GeoTrust Security Seal is on our website.
Wholesale. Do you offer wholesale for your bird cages?
YES. Please send an e-mail to CustomerService@birdcages4less.com with the subject line “Wholesale”.
Tax. Will your charge me sales tax on my order?
We will only charge you sales tax if you live in Ohio.